FamilyMart has promoted five major reforms from production to sales to solve the problem of leftover food.
Taiwan has the second highest density of convenience stores in the world, and convenience stores play a key role in promoting "cherishing food" awareness. FamilyMart has leveraged digital technology to promote five major innovations and reforms from its production to sales, aiming to solve the problem of leftover food.
Reforms in production: From "forecast production" to "make to order"
Traditional forecast production may suffer from poor sales due to weather events or unexpected factors. FamilyMart has changed its supply chain process to "make to order" to reduce waste caused by differences in supply and demand.
Reforms in orders: Introduction of the AI Fresh Food Ordering System
FamilyMart has used AI to learn and predict store sales accurately, assisting store managers in making orders more precisely, and reducing waste costs and environmental burdens.
Reforms in processes: Changing manufacturing processes to make products easier and safer to store
FamilyMart has made changes to its manufacturing processes to extend the shelf life of products through temperature and humidity control and packaging material selection, without adding bacteriostatic agents.
Reforms in sales: Using technology to control products’ shelf life and promote the "Cherish Food" label
FamilyMart has promoted the "Cherish Food" mechanism, which gives consumers a 30% discount on fresh foods 7 hours before their expiration, reducing the amount of waste. The company has also adopted a "fresh food dynamic inventory system," "time-controlled barcodes," and "time pricing" technology to accurately grasp the shelf life of products and automatically change prices.
Reforms in communications: Enable consumers to easily engage in the Cherish Food mechanism.
FamilyMart has also launched the "Cherish Food Map" and "Cherish Food Stamp," which make it easier for consumers to find and purchase fresh food products before they expire and increase participation in the mechanism.
Benefits
- Through systemic reforms, FamilyMart can reduce about 250 metric tons of leftover food every month, which is equivalent to reducing 80,000 kilograms of carbon emissions.
- The company has also promoted the participation of people and businesses in the industry nationwide to jointly promote cherishing food and environmental protection values.